1. Promises to provide Quality service by:
*Providing a professional cleaning service that is licensed, bonded, and insured.
*100% Satisfaction Guarantee you're dissatisfied with a portion of your cleaning, let us know within 24 hours and a crew will be sent back to your home to redo that area.Our cleaners are allowed to come back within 48 hours from the original cleaning. We don't offer cash refunds or discounts for poor quality on the original bill in place of a redo.

2. In order to provide you the best possible service:
*We First Send our team who analyse the service needed area and then negotiate the other things after.
*Please allow for full access to the home; Our cleaners perform their work in specific order to ensure efficiency and thoroughness. if you need to direct our cleaners in a different order, this adds additional time to your cleaning. we are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time.
Any additional time accrued by our team will be charged at our current hourly rate in a fifteen-minute increment.

3. Complete customer services Evaluation:
*Customer Feedback is crucial in helping us offer the highest quality of service to all of our clients: Customer service surveys are sent after each cleaning by email or text and our customers are always welcome to call our office at +250786022653 with feedback about the service we offered them.

4. Our cleaning hours are 24/7. we will make every effort to work within the time you requested, but not to be sent away during our working hours.

*For all company-initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.

5. Breakage and damage policy:
*We will make every effort not to break items but accidents do happen. We have limited liability protection for replacement or repair. identical replacement will be attempted but not guaranteed.
*Damage must be reported to our office staff by phone or email within 2 business days.
*Golden Cleaning Company can not be responsible for damage due to faulty and or improper installation, lack of maintenance, or general wear and tear of any items.

6. Non-solicitation of Gcc:
*When entering into an agreement for service with GCC you agreement to solicit for hire any staff member introduced to you by GCC for any service. we spend a lot of time, money, and resources finding, interviewing checking references and background, and training our cleaners when hired each cleaning technician signs an agreement barring them from performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the company. we consider our employees our most valuable asset and charge accordingly.

7. Pictures of before and after work:
*We take before and after photos of our work. these pictures are used for training, proof of performance as well as promotion. if you do not us to take pictures of work areas in your home please notify us when you scheduled your cleaning.

8. Payment policies:
*We first send our send Our team who analyze the service needed areas and then negotiate rates.
*Payment options: CHECK, CASH, BANK TRANSFERS, and MOMO PAY are all acceptable forms of payment.

9. Your Obligation and risk:
*Provide us with full details of what areas you want to be cleaned.
*Informing us of any areas which are not to be cleaned or require special cleaning instruct.
*Instructions regarding to deactivation/activation of any alarm system.
*If you wish to cancel services you must immediately notify us in writing or by email.

10. Other Information From Golden Cleaning Company:
*We agree to provide all cleaning supplies and equipment necessary to carry out the service, unless you have made other arrangements with us.
*If you request changes to your service after receiving your original estimate, additional charges may be billed or new estimate may be required.